et alia’s Customer Support Tool is an online-based support application that is used during and after your implementation of the CREW solution. Designed to respond quickly to your consulting requests, the Customer Support Tool can be used to track, manage, and prioritize issues across the project team. Whether you have a need for onsite support, or simply need solutions to periodic requests, our Customer Support Tool is here for you. In short, et alia’s Customer Support Tool is here to facilitate the consulting process between our team and yours, from task entry to resolution.
Our Customer Support Team is fully dedicated to your support needs, and will quickly respond with an estimate of the time and deliverables required to complete each request. As a valued customer, you are not limited in the number of consulting tasks requested of our Customer Support Team. Additionally, the Customer Support Tool is operated remotely, and a comprehensive communication strategy—including update postings and email notifications—keeps the task moving forward on schedule.
The Customer Support Tool can be leveraged for the following:
- Enhancing/changing existing functionality
- Adding functionality
- Creating reports
- Custom ABAP development
- System issues
- User questions
- Planning future initiatives
To learn more, Contact Us, or download et alia's web-based Customer Support Tool. 